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FAQ

THE MOST COMMON QUESTIONS

  • Can I purchase jewelry directly from your website?
    Currently, our website is for browsing and showcasing our jewelry collections. To make a purchase contact us through phone or email. To secure the reservation, you need to pay a 10% deposit of the product’s value. you can visit our store in person.
  • How can I contact Meera Gold and Bullion for more information?
    You can reach us through: Phone: [+601114008146] Email: [meeragoldandbullion@gmail.com] Or visit us at our physical store.
  • How do I know if a product is available in-store?
    The items displayed on our website are typically available in-store. However, we recommend calling ahead or contacting us via email to confirm the availability of a specific piece, especially for popular items or limited editions.
  • Can I place a special order if the item I want is out of stock?
    Yes, if a specific item is out of stock, we can assist with placing a special order for you. Please contact us for more details, and we will do our best to fulfill your request.
  • Can I reserve a piece of jewelry online or over the phone with a deposit?
    Yes, you can reserve a piece of jewelry by contacting us through phone or email. To secure the reservation, you need to pay a 10% deposit of the product’s value.
  • Do you offer custom jewelry design services?
    Yes, we offer custom jewelry design services! If you have a special design in mind or would like to modify one of our pieces, visit our store or contact us to schedule a consultation.
  • What types of jewelry do you sell?
    We offer a wide range of jewelry, including: Gold Jewelry Bullion (Gold Bars, Coins, etc.) Custom-made Jewelry
  • Can I view your entire jewelry collection online?
    Our website showcases a curated selection of our most popular jewelry. To see our full range, we recommend visiting our store, where you can browse our complete collection.
  • What types of gold do you offer?
    We offer a variety of gold options, including: 22K and 24K pure gold jewelry Yellow, white, and rose gold in various karats (18K, 22K, etc.) Gold bullion in the form of bars and coins
  • What is the turnaround time for custom jewelry orders?
    The turnaround time for custom jewelry varies depending on the complexity of the design and the materials involved. Typically, it can take anywhere from 2 to 6 weeks to complete a custom piece. We will provide you with an estimated timeline when you place your order.
  • Do I need to make an appointment to visit your store?
    Walk-ins are welcome! However, if you’re looking for personalized assistance or want to discuss custom jewelry, we recommend booking an appointment in advance. This ensures that a dedicated expert will be available to assist you.
  • Is your store COVID-19 safe?
    Yes, we prioritize the health and safety of our customers. We follow strict hygiene protocols and sanitize our store regularly. We also offer hand sanitizers and encourage mask-wearing to protect everyone.
  • How can I book an appointment for a consultation?
    You can easily book an appointment by calling us at [Insert Phone Number] or emailing us at [Insert Email Address]. Please provide your preferred date and time, and let us know the purpose of your visit, so we can prepare accordingly.
  • Do you offer after-hours appointments?
    We understand that some clients may have busy schedules, so we can occasionally accommodate after-hours appointments upon request. Please contact us to inquire about availability, and we’ll do our best to arrange a convenient time.
  • Can I view specific pieces of jewelry during my visit?
    es, if you have specific items in mind from our website or catalog, let us know before your visit, We will ensure those pieces.
  • Do you provide jewelry cleaning and repair services?
    Yes, we offer both cleaning and repair services for jewelry purchased from our store. Bring your jewelry to our store, and we’ll take care of it.
  • How can I care for my gold and diamond jewelry?
    To maintain the shine and beauty of your gold and diamond jewelry, avoid exposing it to harsh chemicals like household cleaners and perfumes. Clean it regularly with a soft cloth or use our professional cleaning services.
  • How often should I clean my gold jewelry?
    Gold jewelry can be cleaned at home every few months using a mild soap and water solution. For deeper cleaning, you can bring your jewelry to our store once or twice a year for professional cleaning and inspection.
  • What should I do if my jewelry gets damaged?
    If your jewelry gets damaged, such as a broken clasp or loose stone, it’s best to stop wearing it immediately and bring it to our store for professional repair. Wearing damaged jewelry could make the problem worse or result in the loss of a stone.
  • What should I do if my jewelry gets wet?
    If your jewelry accidentally gets wet, gently pat it dry with a soft cloth and let it air dry completely before storing it. Prolonged exposure to moisture can damage certain metals and gemstones, so it's best to avoid wearing jewelry while swimming or showering.
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